Minimum of 3-4 years of experience in back-office operations of ITES industry (preferably admission processes) Experience of min. 2 years as a Team Lead/ Supervisory role Hands-on attitude with ability to work in a multi-cultural environment. Experience of working in processes highly driven by quality in accuracy Should have experience in handling team Lead by example Live the core values and drive company culture. Self-Motivated Critical Thinker Adaptability