Are you a visionary Technical Architect ready to redefine the future of cloud solutions? At Sensiple, our innovative contact center platform—Tryvium—is built on Microsoft Teams, and while it already boasts robust features, we’re eager for you to take the lead in evolving our technology to meet tomorrow’s challenges.
Why Tryvium? Join a dynamic team where you’ll work on a state-of-the-art, Microsoft Teams based contact center platform.
Here, you’ll expand your expertise in scalability, security, and performance while driving forward-thinking innovations in customer engagement—and take on a leadership role that directly shapes our future.
What You’ll Learn & Leverage: • Advanced Cloud Architecture: Deep dive into a solution built on NET core, Microsoft Teams, ensuring robust scalability and security.
• AI & Cognitive Services: Harness Azure Cognitive Services to evolve our AI-powered chat and voice bots, setting new benchmarks in customer interaction.
• Modern Tech Stack Mastery: Enhance your skills in.
NET Core and data solutions using Cosmos DB.
• Seamless Integration: Build upon our integrations with Microsoft 365 via Graph API, and extend connectivity with platforms like Service Now, Salesforce, and Zendesk using Power Automate and Logic Apps.
• Performance & Security Optimization: Utilize Azure Monitor to track system performance and refine cost-efficiency, maintaining top-tier security standards.
Opportunities for Innovation & Leadership: • Refining Omnichannel Communication: Enhance our proven omnichannel experience—elevate chat, voice, and screen sharing by integrating next-generation functionalities.
• Advancing Intelligent Routing: Build on our established AI-driven smart routing to further optimize communication based on skills, language, sentiment, and real-time availability.
• Elevating Agent Productivity: Take our robust Microsoft Teams integration to new heights by refining features like canned messages, custom commands, and knowledge base access.
• Optimizing Supervisor Monitoring: Innovate on our live dashboards and KPI tracking systems to enhance anomaly detection and operational insights.
• Enhancing the End-User Experience: Expand our current self-service tools with novel features—improve language auto-detection, personalize support routing, and deliver an even more adaptive customer-centric experience.
Key Responsibilities: Design and Implementation: Lead the design and implementation of complex software solutions using the Microsoft technology stack.
Ensure solutions are scalable, reliable, and aligned with enterprise architecture standards.
Cloud Solutions Expertise: Develop, optimize, and manage cloud-based solutions, with a focus on Microsoft Azure.
This includes architecture design, deployment, and performance tuning.
AI/ML Integration: Integrate AI and machine learning technologies into software solutions to enhance functionality, efficiency, and user experience.
Bot Framework Development: Design and implement intelligent chatbots using bot frameworks.
This involves understanding natural language processing, conversational UI, and integration with various APIs and data sources.
Technical Leadership and Mentorship: Provide technical guidance to development teams, mentor junior architects and developers, and ensure adherence to best practices in software development, cloud integration, and bot development.
Management: Manage multiple projects technically from conception to completion, ensuring technical excellence, timely delivery, and alignment with business goals.
Shift Hours: 9.30am to 6.30pm Mode of Work: Work from Office Qualifications: Experience: At least 10 years of experience in the Microsoft technology stack, including advanced knowledge of.
NET, C#, and other relevant technologies.
Cloud Technology Proficiency: Proven expertise in Microsoft Azure, including experience in designing and managing cloud infrastructure, services, and security.
Python and AI/ML Skills: Hands-on experience with Python programming and practical knowledge of AI and machine learning technologies.
Bot Framework Expertise: Strong experience in developing chatbots using various bot frameworks.
Familiarity with conversational AI, NLP, and integration techniques.
Communication and Leadership Skills: Excellent communication skills with the ability to lead and inspire teams and effectively interact with stakeholders at all levels.
Problem-Solving and Analytical Skills: Strong analytical abilities and problem-solving skills, with a creative approach to overcoming technical challenges
