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Global Tech Support

India, Republic Of India, Bengaluru
Last update 2025-02-08
Expires 2025-03-08
ID #2566589391
Free
Global Tech Support
India, Republic Of India, Bengaluru,
Modified January 24, 2025

Description

We are seeking for Global Tech Support

Notice:
Immediate to 15 Days

Experience- More than 6 months to 1.5 years (Freshers should not apply)


Skills (must have) - B. Tech or other graduation in Information and technology degree is must.

- 24/7 environment support model.

- Minimum 1 year experience in information technology or technical support

- Good understanding of software/hardware platforms, OS, Network and

voice infrastructure

- Working knowledge of security software options and functionality preferred

- Strong communication, interpersonal and analytical skills to effectively

communicate with all levels of employees. Excellent multitasking skills.

- Familiarity with remote desktop applications and help desk software (eg.

Bomgar)


Skills (good to have) - Service Now knowledge

- Good at handling Escalations (6 months relevant exp)

- Outstanding customer service skills and dedication to providing exceptional

customer care

- Must be self-motivator and self-starter

- Exceptional listening and analytical skills

- Good hands on exp on Excel.

- Additional certification in Microsoft, Cisco or similar technologies is a plus

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Global tech support

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