We are seeking for Global Tech Support
Notice:
Immediate to 15 Days
Experience- More than 6 months to 1.5 years (Freshers should not apply)
Skills (must have) - B. Tech or other graduation in Information and technology degree is must.
- 24/7 environment support model.
- Minimum 1 year experience in information technology or technical support
- Good understanding of software/hardware platforms, OS, Network and
voice infrastructure
- Working knowledge of security software options and functionality preferred
- Strong communication, interpersonal and analytical skills to effectively
communicate with all levels of employees. Excellent multitasking skills.
- Familiarity with remote desktop applications and help desk software (eg.
Bomgar)
Skills (good to have) - Service Now knowledge
- Good at handling Escalations (6 months relevant exp)
- Outstanding customer service skills and dedication to providing exceptional
customer care
- Must be self-motivator and self-starter
- Exceptional listening and analytical skills
- Good hands on exp on Excel.
- Additional certification in Microsoft, Cisco or similar technologies is a plus