Dc Tower Team Lead, Null, Lenovo India Private Limited

Dc Tower Team Lead, Null, Lenovo India Private Limited

Details + Details -

  • Job type: Full time
  • Contract type: Permanent
  • Salary type: Monthly
  • Occupation: Dc tower team lead
  • Remote:
  • Work from home:

Location + Location -

  • Country: India
  • Region: Null
  • City: Null
  • Address: Null

Description + Description -

Description and RequirementsExperience & Skills:Education: Bachelor's degree or equivalent in technology is preferred.Experience: 12-15 years working experience 7-10 Years IT Infrastructure Structure Support - preferably with multiple client's landscape.Technical Team management - Experienced in mentoring, coaching, and enabling the tech team across towers.Mastery of ITIL (Information Technology Infrastructure Library) principlesExcellent command over verbal & written English LanguageExperience with various service delivery technical toolsSkilled in MS productivity tools viz MS Excel, MS Word, PPT etc.Persistent, detail oriented, able to multitaskJob Deliverables:Solutioning:Solution & technical leader for IT outsourcing deals, through to contract finalization & transition into service.Manage Linux, UNIX, SAP, Network, cloud, storage, windows & security SMEsResponsible for solutions to large d customersAbility to work for large organization in a complex IT environmentCollaborating with technical design teams to set standards for software, hardware, and securityActive participation in CAB (Change Advisory Board) from technical standpoint.Technical Support & capability building:Handle Problem & crisis Management.Experienced in Data centers, disaster recovery (inc. migration) & Mock drill, BCP Enablement activitiesExperienced in setting up and operationalizing remote centers for tech support, deep SME support and client value add.Taking accountability for service delivery performance, meeting customer expectations, and driving future demandKeeping up-to-date with industry trends and developments.Responsible to drive, meet and exceed the agreed KPIs with customers, publishing dashboards, analytics, reducing process gaps, process re-engineering and process qualityDrive Ops excellence, focus on BMS, Cost/CX/KPI improvement.Technical team handling:Lead the team for ongoing managed service opportunities - Being transparent with the team about challenges, failures, and successes.Delegating tasks and achieving daily, weekly, and monthly goals.Proficiency in leading both physical and virtual teamsIdentifying risks and forming contingency plans as soon as possible.Motivating staff and creating a space where they can ask questions and voice their concerns.Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessaryEnsuring that systems, procedures, and methodologies are in place to support outstanding service deliveryAnalyzing third-party as well as internal processes and creating strategies for service delivery optimizationProviding accurate and regular reports to the management on performance of the service deliveryEnsure customer satisfaction at all timesPrepare documentation to record and track SLA performance and other reporting requirementsProvides technical feedback on process issues to improve overall service delivery.Experience in dealing with third-party-provided services & vendor management.

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Presented By: Lenovo India Private Limited