Job Decription Analyses, installs, modifies and supports operating systems, windows updates, support issues related to client compliance in Intune. Works closely with Global Information Security (GIS) to evaluate endpoint security solutions and advise on client concerns. Tracking and remediation of Microsoft and third-party patch failures. Leverages on-premises and cloud management tools to ensure all global endpoints are properly managed and secure throughout their full life cycle. Monitors systems, analyzes reports, and corrects issues on all globally deployed systems (Windows, macOS, iOS/Android). Creates and maintains technical and user-facing client endpoint and infrastructure documentation. Creates and manages ServiceNow Changes, Requests, and Incidents per ITIL best practices framework. Provides comprehensive support for all assigned products - installation, documentation, maintenance, and feature utilization. Assists with hardware/software configuration and installation of operating systems, patch management infrastructure, productivity applications, and virtualized environments. Assists with assigned special projects as required. Assists other Information Systems Engineers as needed. Additional Responsibilities: Assists in the training and professional development of global support associates. Assists in providing comprehensive support for complex software systems. Analyzes the productivity needs of global associates and aids in the proposal, design, and implementation of effective solutions. Participates as a Subject Matter Expert (SME) on all assigned products and projects. 24-hour, on-call service in support of the global infrastructure may be required. Requirement You’re curious, passionate, authentic, and accountable. These are our values and influence everything we do. 2-4 years of information systems engineering experience. Basic knowledge of administering Intune, M365, Azure, WSUS, Autopilot etc. Basic knowledge of Microsoft Endpoint Configuration Manager (formerly SCCM) & Microsoft Endpoint Manager administration Basic understanding of MDM, MAM, Application Distribution and Deployment Knowledge of infrastructure systems (such as Windows, MacOS, iOS, Android), utilities, services, and editors for assigned area Aptitude for visualization of solutions for complex problems Ability to work well under pressure Demonstrate experience with some of the following systems/methodologies or be interested in expanding domain expertise to include:Active Directory/Azure ADAutoPilotWSUSMDM/MAMVirtaualisation (e.g., vmware, hyper v)Enterprise ticketing systems (e.g., ServiceNow)Cloud technologies (e.g., Azure, M365)Scripting languages (e.g., PowerShell, Python, Batch scripting) Effective communication and interpersonal skills as you will be interfacing with many internal customers. Willing to work in shifts Location: Pune, India Mandatory Technical Skills Operational Knowledge of Intune (Microsoft Endpoint Management), WSUS, Active Directory / Azure AD, MDM, MAM, SCCM, Application Distribution via Intune and SCCM, basic understanding of vmware vcenter, hyperV, Windows Patch Management. Total Years of Relevant Experience 1.5 to 3 years Education Preference Bachelor's degree in computer science, Engineering, or a related quantitative field.