Digi-Key Electronics
Headquartered in Thief River Falls, Minnesota, USA, Digi-Key is one of the fastest growing distributors of electronic components in the world. Founded in 1972, Digi-Key was a pioneer in the mail-order catalog business and a key resource for design engineers. Today Digi-Key offers the world’s largest selection of electronic components in stock and available for immediate shipment. From prototype to production, we are here to fuel innovation all over the world. We are proud to be highly recognized as the leader for:
- Availability of Products
- On time Delivery
- Overall Performance
- Engineer-Friendly Website
Role Overview:
We are seeking a highly driven and strategic Senior Manager GBS – Operational Excellence & Business Transformation who will play a pivotal role in steering transitions, operations excellence, training programs to lead and oversee key transformation initiatives within our Global Business Services (GBS) organization. This leadership role will drive process standardization, operational efficiency, and the successful integration of new business functions while focusing on providing best-in-class training experience, laser focus on automation, process efficiencies, and change management to support the organization’s global growth objectives.
Key Responsibilities:
1. Strategic Leadership:
Provide unified leadership and functional oversight across critical business functions, including Quote, Product Data and Supplier Ops.
Collaborate closely with global stakeholders to align operational goals with organizational objectives.
2. Transformation & Transition Management:
Lead global transformation initiatives, managing the integration of new processes, tools, and functions into the GBS framework.
Serve as the single point of contact for transitions, ensuring seamless collaboration with US and regional teams.
Develop and execute robust transition plans to ensure smooth onboarding of new functions and processes.
3. Operational Excellence:
Streamline operations across business support functions to improve SLAs, reduce turnaround times, and enhance productivity.
Design scalable processes to accommodate growing business demands and expansion initiatives.
4. Automation & Innovation:
Identify and drive automation opportunities to optimize workflows and improve cost efficiency.
Work closely in partnership with Technology leaders to foster collaboration and ensure successful implementation of tools and technologies in the roadmap for GBS.
Leverage digital tools and technologies to transform and modernize business operations.
5. Training & Upskilling:
Develop and manage comprehensive training programs, including onboarding new processes, refresher sessions for ongoing operations, and upskilling teams on emerging technologies.
Ensure the GCC achieves autonomous handling of complex operations through targeted skill development.
6. Change Management:
Lead change management efforts during transitions, ensuring minimal disruption to operations and maintaining business continuity.
Communicate effectively with stakeholders to drive alignment and smooth adaptation to new initiatives.
Qualifications & Experience:
Bachelor’s degree in business administration, Operations Management, or related fields (Master’s preferred).
12+ years of experience in Global Business Services, with at least 5 years in a leadership role.
Proven track record of leading transitions, managing global transformation projects, and implementing process improvements.
Strong experience in training and upskilling teams, with a focus on digital tools and automation.
Expertise in operational efficiency, scalability, and cross-functional collaboration.
Demonstrated ability to manage change effectively and maintain business continuity during complex transitions.
Key Skills:
Leadership:
Ability to lead diverse teams and foster collaboration across functions and regions.
Transformation Management:
Skilled in designing and executing large-scale transformation projects.
Operational Excellence:
Strong analytical and problem-solving skills to enhance efficiency and performance.
Automation Focus:
Knowledge of automation tools and their application in GBS processes.
Training & Development:
Expertise in creating and delivering impactful training programs.
Stakeholder Management:
Strong interpersonal skills to build and maintain relationships with global stakeholders.
Change Management:
Proficient in planning and executing organizational change initiatives.
Why Join Digi Key GBS?
Be part of a dynamic, high-performing GBS team where you can make a tangible impact by leading transformation initiatives, fostering innovation, and building a world-class operations framework. This role offers an exciting opportunity to shape the future of GBS operations and play a pivotal role in driving our global success.
