About Emeritus:
Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 80 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China.
Emeritus’ short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 300,000 individuals across 80+ countries.
Founded in 2015, Emeritus, part of Eruditus Group, has more than 1,800 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. The company is backed by prominent investors including Accel, Soft Bank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann.
Job Description:
About the role:
The Academic Delivery Manager will play a critical role in the delivery of a portfolio of professional certificate programs in partnership with top-ranked universities. This role requires a process-oriented and detail-oriented person who has a passion for making a difference, and is comfortable working with global, cross-functional teams.
The successful candidate will take ownership of their programs end-to-end, focusing on driving learner satisfaction, learner completion, and online delivery at scale. This includes ensuring course launch readiness, managing course leaders, collaborating with stakeholders, and analyzing data to continuously improve learner experience.
As we operate in a fast-moving environment, this role will work with a great deal of autonomy and flexibility, while being supported by a collaborative, global team.
Our team brings diverse experiences, from running language schools to working as management consultants and managing programs and partnerships in higher education. We are highly collaborative, globally distributed across the US, UK, Spain, India, and Mexico, and a lot of fun to work with!
KEY RESPONSIBILITES:
Partnership & Stakeholder Management
· Manage internal and external stakeholders by maintaining healthy relationships across Outreach, Admissions, Design, University Partnerships, and Services Delivery.
· Collaborate with university partners by providing updates on program performance, addressing delivery-related questions, and ensuring alignment with partner expectations.
· Provide relevant information on the health of the program to cross-functional stakeholders and university partners.
Program Management
· Own and effectively manage the learner (customer) journey, focused on satisfaction and completion.
· Ensure course launch is ready to go live, including quality control, writing participant communications, and planning live sessions.
· Oversee course leaders, including interviewing, onboarding, training, and performance management for the courses they deliver.
· Manage escalated learner requests from the program support team and swiftly resolve problems in course deployment as they occur.
· Analyze learner feedback and course results to recommend design or process improvements for future iterations.
· Own and track key performance indicators that measure learner engagement, including program completion, satisfaction, course leader ratings, withdrawals, and deferrals.
· Make timely and sound decisions and tradeoffs that always prioritize the learner experience.
Project Management
· Propose and develop solutions to continuously improve the overall learner experience.
· Establish and maintain scalable, efficient processes for program delivery.
· Work cross-functionally and proactively to improve program delivery processes.
REQUIREMENTS:
· Bachelor’s degree or equivalent experience.
· Experience delivering online courses.
· Experience in project management.
· Experience hiring and managing course leaders, teaching assistants, faculty, or other instructional staff.
· Experience analyzing large volumes of data, synthesizing insights, and making recommendations.
· Self-starter with strong organizational skills and attention to detail.
· Strong interpersonal and English communication skills.
· Growth mindset with a comfort level navigating change and building processes.
· Ability to operate independently as part of a remote team, building trust and strong relationships.
· Flexibility to work hours to coordinate with a global team.
HIGHLY DESIREABLE:
· Experience in higher education, especially with universities in the US or UK.
· For our technical courses, coding or data science experience.
Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
In press:
https://inc42.com/buzz/edtech-startup-eruditus-fy23-revenue-crosses-inr-3000-cr-mark/
emeritus harvard business school: Edtech unicorn Emeritus story now a Harvard Business School case study - The Economic Times (indiatimes.com)
