Join Our Team at 411 Locals: Continuous Improvement Specialist
Are you a data-driven professional with a passion for optimizing processes and driving business performance? 411 Locals is looking for a Continuous Improvement Specialist to join our dynamic team and contribute to our mission of delivering exceptional results.
What You’ll Do: As a Continuous Improvement Specialist, you will leverage data analytics to uncover trends, optimize processes, and provide actionable insights that enhance productivity, operational efficiency, and strategic decision-making. Key responsibilities include:
Data Analysis and Reporting
Extract, analyze, and interpret data sets from platforms such as Vici Dial, CRM, and Qlik to uncover trends.
Measure KPIs and track performance metrics.
Deliver actionable recommendations through detailed reports and presentations.
Performance Monitoring and Optimization
Evaluate performance metrics at individual, team, and departmental levels to identify gaps.
Recommend strategies to improve productivity and efficiency.
Assess the impact of training, tools, and process changes.
Process Improvement
Identify workflow inefficiencies and propose enhancements.
Collaborate with stakeholders to design and implement optimized processes.
Customer and Business Impact
Analyze customer feedback to address root causes and enhance retention.
Recommend actionable plans to boost customer loyalty and resource allocation.
Collaboration and Project Management
Lead or support initiatives to improve departmental performance.
Manage project timelines, deliverables, and communication across teams.
Act as a liaison between technical teams and business stakeholders.
AI-Powered Call Analysis
Utilize AI tools to analyze sales and retention call data for key insights.
Assess the effectiveness of sales and retention techniques.
Provide AI-driven insights to improve sales and retention processes.
What We’re Looking For:
Education: Bachelor’s degree in Business Analytics, Data Science, or a related field.
Experience: 2+ years in call center operations or business analysis.
Skills:
Strong analytical skills with the ability to interpret complex data.
Proficiency in data analysis tools (e.g., spreadsheets, Qlik).
Excellent problem-solving, communication, and presentation skills.
Ability to work both independently and collaboratively.
Key Performance Indicators (KPIs):
Conversion Rate: Percentage of leads converted into successful outcomes.
Cancellation Percentage: Percentage of clients who churn.
Cost Efficiency: Reduction in costs and downtime with increased productivity.
Why Join 411 Locals?
At 411 Locals, we pride ourselves on fostering a culture of innovation, collaboration, and continuous learning. You’ll have the opportunity to work with cutting-edge tools and technologies, lead impactful projects, and contribute to a team that values your expertise.
Apply Today! Ready to make an impact? Submit your application and let’s explore how you can be a part of our success story.
#Continuous Improvement #Data Analytics #Business Performance #Remote Work #411 Locals
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411 Locals | Continuous Improvement Specialist, Kollam
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411 Locals | Continuous Improvement Specialist, Kollam
India, Kerala, Kollam,
Modified January 11, 2025
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We are your friendly, local full service Internet Advertising Agency. A-Rating with the BBB and a Certified Google Partner because we use only Best Practices when we optimize for you.
We offer our 33,000+ customers and counting...
- Local optimization for the key terms that make money
- A professional website optimized from the ground up
- A mobile website
- A persuasive YouTube marketing video you can use anywhere
- Optimized Google Maps placement
- Optimized listings on over 100 tried and tested directories
- AdWords campaigns
- Social Media domination
- And much more…
We have been in business for over seven years with offices in the United States, Latin America, Asia, and Europe. Over 250 dedicated and skilled employees are committed to making sure each and every customer is dominating their local market in their industry. This commitment has made us the most trusted name in online marketing.
So why not give us a call and find out what we can do for your business?
866-530-1325
411locals.com