Digital Workplace Specialist - Endpoint Management, Mumbai, Iss A/s

Published 2023-03-18
Expires 2023-04-18
ID #1450266163
Digital Workplace Specialist - Endpoint Management, Mumbai, Iss A/s
India, Maharashtra, Mumbai,
Published March 18, 2023

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Digital workplace specialist - endpoint management

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ISS connects people and places to make the world work better. Are you ready to connect to a place where you belong? At our corporate facilities or at client sites – together, we make places while transforming businesses into having even more positive impact on societies, the environment, and our people.

We are searching for experienced Digital Workplace operations specialists to join our Level 2 Digital Workplace operations team. You will join a newly established support organization based out of different ISS countries. In this role you will provide 2nd level support to ISS global end point services. Services cover wide technical scope, but you are not expected to be experienced in all listed below areas.

Your Key Responsibilities:
Service requests fulfillment and incidents resolution in the following endpoint management areas:
Azure VDI:
Application installation / publication
Session host creation / pool creation and update
On-premises GPO management related to Azure VDI
Microsoft Endpoint Configuration Manager (SCCM)
Application package creation / distribution
Ability to troubleshoot ConfigMgr client logs and package installation logs
OS/MS Office/Software Updates management
operating system deployment via MEMCM, Autopilot
Mobile device management (Intune) – Windows, iOS, Android
Troubleshoot and resolve out of the ordinary technical problems and challenges
Collaboration with various stakeholders within the IT landscape (Network team, Security team etc.) and close collaboration with Level 3 engineering team
Contribution to Knowledge base development (Develop and maintain repeatable processes documents that govern the configuration, administration and maintenance, best practices, SOPs)
Ensuring Customer satisfaction and SLA adherence

Professional & Personal Qualifications:
At least 2 years of experience with listed below technologies:
SCCM/Configuration Manager
Application deployment systems, SCCM, WSUS, PDQ, etc.-
Endpoint Management (formerly Intune),
Familiarity with at least one of the virtualized client technologies
VDI Azure, Citrix Virtual apps, VMware Horizon
Experienced in working with ITIL processes (working with ITSM platforms like Jira, Confluence or similar)
Experience with client virtualization technologies
Certifications relevant within the area of responsibility for the position are a plus.
Fluent English, both written and oral

On a personal level you can work independently and stay organized when assigned multiple tasks.


Since our founding in 1901, ISS has been a people-first company. We recognize the power of diversity and celebrate the differences that make us unique. When everyone is free to be themselves, everyone benefits. Our people feel safe, respected, represented, and supported as their authentic selves, allowing them to seize opportunities and reach their full potential. We take seriously our obligation to improve lives, make a difference in our communities, and protect our planet - because when we get things right, the world works better. And that is what drives us.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

How you’ll apply

Apply directly via the link on this page by submitting a cover letter, CV and other relevant documents for the position you are applying for.

We look forward to receiving your application as soon as possible.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.

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    Private person
    Registered on 7. Oct 2017

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    Registered on October 7, 2017


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