Job Title: Network Operation Center Specialist
Location: India
Description
We are looking for a NOC Specialist for our Network Operations Center team. The candidate must possess around 4+ years’ hands-on experience in monitoring of enterprise systems, with knowledge of cloud environments, basic network protocols. Previous experience with fintech or e-commerce companies is a welcomed plus.
The Network Operations Center Specialist is responsible for the 7x24x365 monitoring and remedial activities in support of our Production Cloud Services. The NOC Specialist will provide continuous monitoring and support and perform routine activities for all systems and services. Knowledge of services, techniques and procedures are required and good communication skills, for consulting with users and next tier resources to determine and remediate hardware, software or system functionality, issues are also required.
With the goal to maintain agreed high system availability numbers and a low Mean Time To Resolution (MTTR), the position requires effective communication and notification cross-functionally to address impacting, and potential impacting, events.
Responsibilities
Responsibilities will include, but are not limited to:
Ongoing monitoring
Ticket creation
Updates of the status page
Management
Escalation to Dev Ops team
Participation on Incident calls
Adherence to established SLA’s and a working knowledge of all monitoring and support tools. It is required to maintain a culture of continuous improvement, by providing suggestions for process enhancements, providing updates to documentation, providing transfer of knowledge to peers in your area of expertise, and assisting in the training of new hires.
Requirements
Minimum of 3 years of related experience
Cloud Application Performance Monitoring and Analysis (Preferred Azure)
Technical Degree and/or equivalent experience and training preferred
Intermediate skills/working knowledge of Open Source environments
Must be willing to work any shift in a 24/7/365 work environment on a rotational basis, some holiday and weekend work required
Good verbal and written English communication skills and attention to details
Skills Required
Knowledge and use of common industry monitoring and support tools
Incident Management and work on resolution as SRE
Cloud Application Monitoring tools- MS Azure
Analytical skill to triage incidents
The skills needed to prioritize issues
Ability to work well with others and communicate professionally
Coordination, organization, and teaming skills
Self-motivated and quality-driven, balanced with technical support capabilities
Ability to defuse anger, resolve conflict and operate with a strong sense of responsibility
Ability to multi-task and respond to priority issues effectively
Ability to work independently, in a fast-paced environment, with minimal supervision
Technologies & tools
Knowledge of Azure Cloud environment.
Knowledge of monitoring systems like Net XMS, Nagios, Zabbix or similar.
Basic understanding of network protocols
Why should you join noon payments?
Working at noon payments is more than a job. Being part of this family it’s a calling to leave a mark in the region through meaningful work; we offer a dynamic environment where you can learn and you can focus on improving merchants and customers lives by delivering innovative solutions across the payment continuum.
Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.
