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Operations Team Lead

India, Bengaluru
Last update 2024-06-15
Expires 2024-06-14
ID #2186609419
Free
Operations Team Lead
India, Bengaluru,
Modified June 8, 2024

Description

Overview:
IGT Solutions is seeking an Team Lead Operations (BPO) to oversee and manage the company's CX operations. The ideal candidate will bring a wealth of experience in Travel Domain operations, a strategic mindset, and a strong track record of achieving operational goals.
Responsibilities:
As an Lead- BPO Operations, you will be responsible for overseeing and managing the overall operations of our Travel process.
Ensuring efficiency, effectiveness, and overall customer Satisfaction. Drive Continuous improvements and innovations to enhance quality, CSAT
Meet & Exceed all BPO metrics like AHT, Staffing Adherence, Abandoned Occupancy for Voice Business
Monitor and evaluate key performance indicators, making necessary adjustments to improve efficiency and profitability.
Identify and mitigate risks that may negatively impact the organizations operations.
Manage and lead teams, providing direction, guidance, and support to ensure they achieve their targets.
Collaborate with other members of the executive team to develop and implement overall company strategies.
Ensure compliance with all regulatory requirements and standards.
Requirements:
Bachelors degree in business, operations management, or a related field; a masters degree is preferred.
Overall 2 - 5 + years of experience with 1+ years of SME/ Team leading/People Management experience in operations within travel industry.
In-depth knowledge of travel operations, regulations, and industry best practices
Demonstrated ability to develop and implement effective operational strategies and processes.
Strong leadership and management skills, with the ability to lead and inspire teams.
Excellent communication, interpersonal, and negotiation skills.
Strong analytical and problem-solving skills.
Ability to work under pressure, handle multiple tasks, and meet deadlines
Must have travel domain experience
GDS (Sabre) knowledge Must

Interested candidates kindly send there resumes on
swapnil.gupta@igtsolutions.com
7042379178

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Operations team lead

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